Privacy policy

Last updated: 05 January 2026

Who We Are

Store name: ByCastello

Legal entity: KM Medias (KvK 88954218, VAT NL864834615B01)

Company Address: Weena 690, 3012CN, Rotterdam, The Netherlands

Contact: support@bycastello.com · +44 151 947 0548

Personal Data We Collect

Name
Email address
Shipping/billing address
Order details

Payments: Payments are processed through Shopify and payment providers. We do not store full card details on our servers.

Cookies & Advertising (Google Ads)

We use cookies and similar technologies to operate our store, support checkout, understand usage, and measure advertising performance (including Google Ads).

You can manage non-essential cookies through your browser settings and (where enabled) our cookie consent banner.

Sharing Your Data

We share data with service providers only as needed to operate the store (Shopify, payment providers, shipping carriers, and advertising/analytics providers such as Google Ads).

Your Rights

Depending on applicable law, you may request access, correction, or deletion of your personal data. To make a request, contact us via email.

Click here to email your data request

Contact

Storename: ByCastello
Companyname: KM Medias
Companynumber: 88954218
VAT number: NL864834615B01
Phone: +44 151 947 0548
Email: support@bycastello.com
Company Address: Weena 690, 3012CN, Rotterdam, The Netherlands

Contactform: Click here
Customer service hours: Monday to Friday, 8:00 AM – 8:00 PM (GMT)