Terms of service
Overview
Welcome to ByCastello. This website is operated by ByCastello. In these Terms and Conditions, the terms “we”, “us” and “our” refer to ByCastello.
ByCastello offers this website, including all information, tools and services available from this site, to you, the user, on the condition that you accept all terms, conditions and policies stated here.
By accessing our website and/or making a purchase, you agree to these Terms and Conditions (“Terms”), including any additional terms and policies referenced or made available by link. These Terms apply to all users of the website, including but not limited to visitors, customers, and content contributors.
Please read these Terms carefully before using our website. If you do not agree, you must not use the website or our services.
1. Use of the Online Store
By accepting these Terms, you confirm that you are at least 18 years old (the age of majority in the UK), or that you have given consent for your minor dependents to use the website.
You may not use our products for unlawful purposes, nor may you violate any UK or EU laws while using our services (including but not limited to copyright law).
If you breach these Terms, we reserve the right to immediately terminate your access to our services.
2. General Provisions
We reserve the right to refuse service at any time and for any reason.
You understand that your information (except for payment details) may be transmitted unencrypted across various networks. Payment information is always encrypted during transmission.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.
3. Accuracy and Timeliness of Information
We are not responsible if information on this site is inaccurate, incomplete or outdated. Content is provided for general informational purposes only.
This website may contain historical information which is not current. We reserve the right to modify content at any time, but we are under no obligation to update it.
4. Changes to Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time, without prior notice.
5. Products and Services
Some products or services may only be available online, in limited quantities, and subject to our Returns Policy.
We make every effort to display our products as accurately as possible, but we cannot guarantee that your device’s display of colours will be perfectly accurate.
We reserve the right to limit the sale of our products or services to any person, region or jurisdiction (including the United Kingdom).
6. Orders, Billing and Account Information
We reserve the right to refuse any order at our sole discretion, including limiting quantities per customer, household, or order.
If we need to change or cancel an order, we may contact you using the email address or phone number provided at checkout.
You agree to provide accurate, complete and up-to-date information for all purchases.
7. Third-Party Tools
We may provide access to third-party tools that we neither monitor nor control.
You acknowledge that these tools are provided “as is” and without any warranties. Your use is at your own risk.
8. Third-Party Links
This website may include links to third-party websites or content. We are not responsible for reviewing or evaluating third-party content and disclaim any liability for their materials or services.
We strongly recommend reviewing the third party’s terms and policies before engaging with them.
9. User Comments and Feedback
If you send us comments, ideas or suggestions, you agree that we may use them without restriction.
We are not obliged to:
- keep comments confidential,
- provide compensation, or
- respond to comments.
You agree that your comments will not infringe the rights of any third party or contain unlawful, offensive, or harmful material.
10. Personal Data
The processing of personal data through our website is governed by our Privacy Policy, in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable UK data protection laws.
11. Errors and Omissions
Occasionally, our site may contain typographical errors, inaccuracies, or omissions, especially regarding product descriptions, pricing, or availability.
We reserve the right to correct any errors and, if necessary, cancel affected orders.
12. Prohibited Use
You must not use the website or its content for:
- unlawful purposes,
- violation of UK or EU law,
- infringement of intellectual property rights,
- distribution of viruses or malicious code,
- collection of personal data without consent,
- spam, phishing or similar activities,
- obscene, offensive or harmful activities,
- tampering with security features.
13. Consumer Rights in the UK
Our products and services are covered by UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (which implement EU directives).
Your statutory rights include (among others):
- Right of withdrawal (cooling-off period): You may return goods within 14 days without giving a reason.
- Repair or replacement: In case of a defective product.
- Refund: If the product has significant faults.
These statutory rights apply in addition to our Returns Policy.
14. Limitation of Liability
We do not guarantee that the service will always be uninterrupted, timely, secure or error-free.
To the fullest extent permitted by law, ByCastello disclaims liability for any damages resulting from the use of our website, services, or products.
Contact us
If you have any questions about the above, or if you wish to exercise any of the rights you have, please call or email us at support@bycastello.com
By Castello
Address: C.J. Hambros Plass 2c, Oslo, 0164, Norway
Email: support@bycastello.com
Phone Number: +44 7488 812911
Contact us on this page: Click here