Terms of service

Last updated: 05 January 2026

Who We Are

Store name: ByCastello

Legal entity: KM Medias (KvK 88954218, VAT NL864834615B01)

Registered address: C.J. Hambros Plass 2c, Oslo, 0164, Norway

Contact: support@bycastello.com · +44 151 947 0548

Prices, Currency & Taxes

• All prices are displayed in GBP.
• Where taxes are applicable to your order, they are included in the total price shown to you at checkout.
• Shipping costs are shown at checkout (see Shipping Policy).

Payments

We offer payment methods available via Nomupay (where supported), including Visa, Mastercard

Shipping

See our Shipping Policy for processing times, delivery estimates, and shipping costs.

Returns & Refunds

See our Returns & Refunds Policy for eligibility, timeframes, and process.

Product Information

We take reasonable care to ensure product descriptions and images are accurate. Minor variations may occur due to lighting, screen settings, or manufacturing differences.

Governing Law

These Terms are governed by the laws applicable in United Kingdom.

Contact

Email: support@bycastello.com
Phone: +44 151 947 0548