Billing Policy

Billing Policy

This Billing Policy explains how payments are processed on bycastello.com. By placing an order on our website, you agree to the terms outlined below.

1. Pricing & Currency

  • All prices displayed on bycastello.com are shown in GBP (£) for UK customers, unless otherwise stated.

  • Delivery charges, if applicable, are clearly displayed at checkout before payment is completed.

2. Payment Methods

We accept secure payments through approved third-party payment providers. Available payment methods may include:

  • Debit and credit cards (Visa, Mastercard)

  • Digital wallets or alternative payment methods where offered at checkout

All payments are subject to validation and authorisation by your payment provider.

3. Payment Timing

  • Payment is taken at the time of order placement.

  • Orders will not be processed or dispatched until full payment has been successfully received.

  • If a payment fails or is declined, the order will not be confirmed.

4. Billing Information

Customers must ensure that all billing details provided are accurate, complete, and up to date, including:

  • Billing address

  • Card or payment account details

We are not responsible for delays or issues caused by incorrect billing information.

5. Order Confirmation

Once payment is successfully processed:

  • You will receive an order confirmation email

  • This email serves as proof of purchase but does not constitute acceptance of the order until dispatch

We reserve the right to refuse or cancel any order in cases of suspected fraud, payment disputes, or pricing errors.

6. Pricing Errors

While we take care to ensure all prices are accurate:

  • If a pricing error occurs, we reserve the right to cancel the order and issue a full refund

  • You will be notified promptly if this happens

7. Refunds

Refunds are processed in accordance with our Cancellation & Returns Policy and UK consumer law.

  • Approved refunds will be issued to the original payment method

  • Refund processing times depend on your payment provider and typically take 10 business days

8. Security

All transactions on bycastello.com are processed using secure, encrypted payment technology. We do not store or have access to your full payment card details.

9. Policy Updates

We reserve the right to update or amend this Billing Policy at any time. Any changes will take effect immediately upon being published on bycastello.com.