Shipping policy

Our average delivery times are as follows:

• Order cut-off: 22:00 (GMT)
• Processing time: 1–3 business days (Monday–Friday)
• Delivery time: 3–8 business days (Monday–Friday)

We work with trusted shipping partners such as Royal Mail, Evri, DPD and other recognised courier companies to ensure your order is delivered securely and on time.

Shipping Costs

All orders are shipped free of charge within the UK – with no minimum order value required.

Delivery of Your Order

We want you to enjoy your purchase as quickly as possible. That’s why all orders are processed within 1–3 business days and then dispatched for delivery.

Please note that delivery times may be affected during peak shopping periods, holidays, or due to unforeseen events (such as strikes or severe weather). We always do our best to make sure you receive your order promptly.

Contact us

If you have any questions about the above, or if you wish to exercise any of the rights you have, please call or email us at support@bycastello.com

By Castello
Address: C.J. Hambros Plass 2c, Oslo, 0164, Norway
Email: support@bycastello.com
Phone Number: +44 7488 812911

Company number: 88954218
TAX number: NL864834615B01
Company name: KM Medias

Contact us on this page: Click here

Monday to Friday: 08:00 to 20:00
Saturday to Sunday: 12:00 to 18:00