Cancellation policy

If you wish to cancel your order, please contact us within 24 hours of placing it. We will make every effort to cancel it if it has not yet been processed.

Once your order has been processed or shipped, cancellations are no longer possible. In this case, you must wait for your order to be delivered and then submit a return according to our return & refund policy.

Contact us

If you have any questions about the above, or if you wish to exercise any of the rights you have, please call or email us at support@bycastello.com

By Castello
Address: C.J. Hambros Plass 2c, Oslo, 0164, Norway
Email: support@bycastello.com
Phone Number: +44 7488 812911
Contact us on this page: Click here