SHIPPING AND TRACKING
Questions about shipments and track & trace.
How long does it take to receive my orders?
We are currently experiencing a very high order volume and delivery times may be longer than usual. We like to over-deliver, so to keep it safe we take an average of the following:
- all orders will be dispatched within 24-48 working hours
- shipping will take around 5-9 working days depending on your location. We ship throughout United Kingdom.
Do you ship to United Kingdom?
Yes, we ship all over United Kingdom. Shipping costs are free for United Kingdom, because our warehouse is located in London, We run discounts and promotions throughout the year, so stay tuned for exclusive offers on shipping and products.
Can I track my order?
Yes, once your order has been dispatched, we will provide you with a tracking number so you can follow the progress of your delivery. You can also check your order on our tracking page!
RETURNS AND EXCHANGES
Read more about our exchange and return policy and product warranty.
What are the return rules?
You can return a product for any reason within 14 days guaranteed. No questions asked. The customer is responsible for the return. The customer only needs to carry the return label
How does return work
You can send us an email at support@bycastello.com or via the contact form. Our support team will then guide you through the returns process.
When will I get my money back?
Once we've received your return, we'll send you your money back the same day the return parcel arrives. It may take up to 3-5 business days for the bank to process this.
PRODUCT AND STORE INFORMATION
Here you will find all related questions about products.
What size should I buy?
All our clothes are based on standard sizes and most products come with a size guide. Our shoes and loafers fall exactly to size, but remember that loafers do not have laces and should therefore fit well. If you are not sure of your size, please take one size smaller for loafers to make sure they fit perfectly.We recommend going 0.5 size smaller if you usually wear half sizes to get a better fit.To find your perfect size, please check the foot length in CM/INCHES indicated. These are 100% accurate with the shoe.
Where are the products manufactured?
We have a wide range of products and to make sure we can offer you fair prices and uphold our slogan Dress With Class - For Less, we source our fabrics and materials globally, as each fabric may be cheaper in another market.
How can I pay?
We currently offer the following trusted payment methods.
- All types of credit cards
- Apple Pay and Google Pay
We've taken extra precautions to ensure that every payment is encrypted and secure.