We aim to deliver your order as soon as possible. Delivery usually takes 6-13 working days, divided into the following stages:

Processing time: 1-3 working days
This includes order confirmation, any necessary adjustments, quality control and careful packaging of your items.

Delivery time: 5-10 working days
Delivery time depends on your location and the transit period from our international shipping center to your door.

Yes, we deliver in United Kingdom. We offer free shipping on all orders within United Kingdom!

Yes, once your order has been dispatched, we will provide you with a tracking number so you can follow the progress of your delivery. You can also check your order on our tracking page!

Write content to answer to common questions your customers may have about your products, shipping policies..

You can return a product within 14 days. For a return and refund to be accepted, the following conditions must be met:

• The product must be unused and returned in its original packaging.
• The return request must be submitted within 14 days of receiving your order.
• The product must not be damaged or deteriorated beyond what is necessary to inspect its function and characteristics.

You can send us an email at support@bycastello.com or via the contact form. Our support team will then guide you through the returns process.

Once we've received your return, we'll send you your money back the same day the return parcel arrives. It may take up to 7 business days for the bank to process this.

All our clothes are based on standard sizes and most products come with a size guide. Our shoes and loafers fall exactly to size, but remember that loafers do not have laces and should therefore fit well. If you are not sure of your size, please take one size smaller for loafers to make sure they fit perfectly. We recommend going 0.5 size smaller if you usually wear half sizes to get a better fit.To find your perfect size, please check the foot length in CM/INCHES indicated. These are accurate with the shoe.

We have a wide range of products and to make sure we can offer you fair prices and uphold our slogan Dress With Class - For Less, we source our fabrics and materials globally, as each fabric may be cheaper in another market.

We currently offer the following trusted payment methods.

• Visa
• Mastercard

We've taken extra precautions to ensure that every payment is encrypted and secure.