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CONTACT BYCASTELLO

We are here to help you!

Whether you have questions about your order, our range or general enquiries, our team at ByCastello is always ready to help you. Don't hesitate to contact us using the details below or fill in our contact form.

Customer service

Do you have questions about your order or would you like more information about our products? Our customer service is here to help you quickly.

📧 Email: support@bycastello.com

Customer service: Monday to Friday Monday to Friday between 9.00 and 17.00

Returns and exchanges

Do you have questions about returns or exchanges? Visit our returns policy page for more information or contact us directly via support@bycastello.com.

Frequently asked questions

Do you have a question? Visit our Frequently Asked Questions (FAQ) page to quickly find answers to the most common questions.

FREQUENTLY ASKED QUESTIONS

Do you deliver in United Kingdom?

Yes, we deliver in United Kingdom. We offer free shipping on all orders within United Kingdom!

How long does it take before I receive my order?

We aim to deliver your order as soon as possible. Delivery usually takes 4-12 working days, divided into the following stages:

Processing time: 1-3 working days
This includes order confirmation, any necessary adjustments, quality control and careful packaging of your items.

Delivery time: 3-9 working days
Delivery time depends on your location and the transit period from our international shipping center to your door.

Do you have any questions?

You can contact us via our contact page! We are happy to help you.

Customer service is available Monday to Friday 9.00AM and 5:00PMWe usually respond within 1 day

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