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CONTACT BYCASTELLO

We are here to help you!

Whether you have questions about your order, our range or general enquiries, our team at ByCastello is always ready to help you. Don't hesitate to contact us using the details below or fill in our contact form.

Customer service

Do you have questions about your order or would you like more information about our products? Our customer service is here to help you quickly.

📧 Email: support@bycastello.com

Opening hours:

Monday - Friday: 09:00 - 17:00

Saturday - Sunday: Closed

Returns and exchanges

Do you have questions about returns or exchanges? Visit our returns policy page for more information or contact us directly via support@bycastello.com.

Follow us on social media

Keep up to date with the latest trends, offers and collections by following us on social media!

Instagram: @ByCastello

Frequently asked questions

Do you have a question? Visit our Frequently Asked Questions (FAQ) page to quickly find answers to the most common questions.

FREQUENTLY ASKED QUESTIONS

Do you deliver in United Kingdom?

Yes, we deliver in United Kingdom. In addition to incredibly fast shipping, we also offer free shipping within United Kingdom!

How long does it take before I receive my order?

We are currently experiencing a very high order volume, all orders will be dispatched within 24-48 hours, and shipping will take around 5-7 business days depending on your location

Do you have any questions?

You can contact us via our contact page! We are happy to help you.

Customer service is available Monday to Friday 9.00AM and 5:00PMWe usually respond within 1 day

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